Refund and return policy
At Acrylicbillboard, we cherish every customer's choice and are well aware that each handcrafted fabric bag carries not only practical functions but also a sentiment and warmth. To ensure you have a reassuring and pleasant shopping experience, we have formulated the following refund and return policies.
Return conditions
If you find any severe damage, incorrect shipment or quality issues that affect normal use after receiving the goods, please contact us and submit a return application within 14 days of receiving the goods. For smooth processing, please provide your order number, problem description and relevant photos as evidence. All returned goods must remain unused, uncleaned, free of stains or damage, and come with their original intact packaging.
Non-returnable and non-exchangeable situations
Due to the uniqueness and personalization of handcrafted fabric bags, returns or refunds will not be accepted in the following circumstances:
Returns caused by changes in personal preferences (such as color or size not meeting expectations).
Damage that has been used or caused by improper maintenance.
Customized orders or personalized products with special instructions.
Refund process
After confirming that the returned goods meet the conditions, we will process the refund within 5 to 7 working days after receiving the returned package. The refund will be returned to your original payment method. The arrival time may vary depending on different banks or payment channels.
Return shipping fee
If the return is due to product quality issues or shipping errors, we will bear the return shipping cost. If a return is made due to reasons not related to quality (such as the buyer's personal reasons), the relevant shipping costs shall be borne by the buyer themselves.
Exchange instructions
If you wish to change to the same or other styles of fabric bags, please state your requirements when contacting us. Exchanges are only available when the inventory is sufficient. We will make up for or return the price difference based on the actual situation.
Special reminder
International orders may be delayed due to customs duties or clearance issues. We cannot afford the additional costs or returns resulting from customs policies.
At Acrylicbillboard, we hope that every work can bring you joy. If you encounter any problems, please do not hesitate to contact us at any time. We promise to provide you with support and assistance with sincerity and responsibility.